FAQ

We accept credit cards (Visa, Mastercard, Amex) but also bank transfers and PayPal via our secure payment interface.

Yes, we offer you the payment in 3x without fees.

For a delivery in France, Belgium or Luxembourg, it is possible to choose a delivery in relay points (via Mondial Relay) as well as a delivery at home.

For all other countries in the world, only home delivery is possible.

Our approximate delivery times are as follows:

- France: 2 to 3 business days with tracking (by Colis Privé or Colissimo depending on postal codes).

- European Union countries: 4 to 5 working days with tracking (via B2C Europe).

- Switzerland: 5 to 6 working days with tracking (via Colissimo Expert International).

- Rest of the world: 5 to 15 working days with follow-up depending on the destination.

Click here for shipping costs

The shipping cost will automatically update prior to payment based on the shipping method chosen, the type of product and the country of delivery.

As soon as your order is shipped, an email will be sent to you. This email contains a tracking link that will allow you to follow the delivery of your package.

It is possible to track your package at any time by clicking here.

It is indeed possible that your order is sent in several shipments.

This is particularly the case when it contains a pre-ordered item or a large product (such as our Calisthenics bar, Dip Bars and Parallettes) which must be shipped separately.

If you have any doubts, you can follow the progress of your order by clicking here.

First of all, we invite you to check your inbox and your spam/junk mail section to make sure that no confirmation email has been received.

If you have any questions, please do not hesitate to contact us at the following address sav@ericflag.com !

Our products are shipped from France, a member of the European Union. Consequently, deliveries to EU member countries are not subject to any tax or other customs duties.

Nevertheless, for a delivery to a country outside the EU (e.g. Switzerland), customs fees may be charged to the customer, generally depending on the value of the goods. We have no control over any customs fees charged, nor can we provide an estimate.

Would you like to become a fervent representative of Team Eric Flag ?

We offer you to collaborate together hand in hand 🤝 by offering you the possibility to earn a commission on each sale you refer.

All the information can be found here : Affiliate Program