Have you received your order but finally want to return it to us?
No problem, here is the procedure 👌
Have you changed your mind and no longer want your product?
- If you have not yet received your order and it is still on the way, we invite you to refuse the package on delivery : it will then be returned to us automatically and we will proceed to a refund of the order ! Please send us an email to firstname.lastname@example.org to alert us to the situation.
- If the order has been received, please do not open it and contact us within 30 days at email@example.com by giving us a package photo 😍
In other cases than those mentioned, please contact us by e-mail.
Are you having a problem with your product?
Please send us an e-mail on firstname.lastname@example.org indicating :
- Le encountered problem accompanied by one or more pictures.
- Your order number and a confirmation of name linked to it.
We are committed to responding to your requests within 1 working day in order to solve the problem as quickly as possible 🚀
Thank you for your trust 🔥