FAQ

We accept payment by Bank cards (Visa, Mastercard, Amex) but also Bank transfers et PayPal via our secure payment interface.

Yes, we offer payment in 3x free of charge.

For delivery in France, Belgium or Luxembourg, it is possible to choose delivery to relay points (via Mondial Relay) as well as home delivery.

For all other countries in the world, only home delivery is possible.

Our approximate delivery times are as follows:

- France : 2 to 3 working days with follow-up (by Colis Privé or Colissimo depending on the postal codes).

- Member countries of the European Union : 4 to 5 working days with follow-up (via B2C Europe).

- Switzerland : 5 to 6 working days with follow-up (via Colissimo Expert International).

- Rest of the world : 5 to 15 working days with follow-up depending on the destinations.

The amount of the shipping costs will be automatically updated before payment depending on the delivery method chosen, the type of product and the country of delivery.

As soon as your order has been dispatched, an email will be sent to you. This email contains a tracking link that will allow you to follow the delivery of your package.

It is possible to track your package at any time here.

It is indeed possible that your order will be sent in several shipments.

This is particularly the case when it contains a pre-order item or a bulky product (such as our Levitate Bar, Dip Bars et Elevation Bars) which must be shipped separately.

In the slightest doubt, you can follow the progress of your order here.

First, we invite you to check in your inbox as well as in your spam/junk mail section that no confirmation email has been received.

If necessary, do not hesitate to contact us at the following address: sav@ericflag.com !

Our products are shipped from France, a member country of the European Union. As a result, deliveries to EU member countries are not subject to any taxes or other customs duties.

However, for delivery to a country outside the EU (eg Switzerland), customs fees may be charged to the customer, generally depending on the value of the goods. We have no control over customs fees charged, nor the ability to provide an estimate.

You wish to become a fervent representative of the Team Eric Flag ? 

We suggest you work together hand in hand 🤝 by offering you the possibility of touching a commission on each of the sales you refer. 

All information can be found here: Affiliate Program