Return my order

You have changed your mind and don't want your product anymore?

• If you have not yet received your order and it is still on its way, we invite you to refuse the package upon delivery: it will then be returned to us automatically and we will proceed to a refund of the order! Nevertheless, please send us an e-mail to sav@ericflag.com to inform us of the situation.

• If the order has been received, please do not open it and contact us within 30 days at sav@ericflag.com with a photo of the package.

About the Slide Bar :

Please check before ordering that the dimensions of the Pull-up bar(mentioned in full on the product sheet) are suitable for the location where you plan to use it.

The shipping costs of this very bulky and heavy product are particularly expensive and could be withdrawn from your refund in case of return, if the reason is a problem of dimensions.

In other cases, please contact us by e-mail.

For information: we cannot accept the return of the Slide Bar if the package has been opened, as it cannot be put back on sale afterwards. 

You have a problem with your product? 

Please send us an e-mail to sav@ericflag.com indicating :

• The problem encountered with one or more photos.

• Your order number and a confirmation of the name linked to it.

We are committed to responding to your requests within 1 working day in order to solve the problem as quickly as possible!

Thank you for your confidence,

The team Eric Flag