Return Policy


In accordance with the provisions of article L.221-18 of the Consumer Code, the Purchaser may return the delivered Product within fourteen (14) days of delivery thereof and request reimbursement from FLAG & KO, it being specified that the return costs are the responsibility of the Buyer.

The additional costs of sending the returned Product, when the Buyer has chosen a more expensive delivery method than that offered by FLAG & KO or the cheapest delivery method offered by FLAG & KO, will remain the responsibility of the Buyer.

The refund will be made within fourteen (14) days of receipt of the returned Product, according to the initial payment method for the order, less the initial shipping costs.

In order to exercise his right of withdrawal, the Buyer must contact FLAG & KO at the address

Any returned Product must be in its new condition, namely: unsoiled, with the instructions for use and the original packaging, in a state of resale, all unequivocally.

It is recalled in this regard that the responsibility of the Purchaser, in the event of withdrawal after use of the Product, could be engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and the proper functioning of this Product. It being specified that according to the European Commission, these manipulations are those that a consumer could have carried out in a store, for the goods which are offered there for sale.



The Buyer may request an exchange, credit note or refund of the Product(s) purchased within thirty (30) days of receipt of his order, under the conditions set out below:


The Buyer is invited to send an e-mail to the address within thirty (30) days of receipt of the package by the Buyer, indicating the references of his order and the reason (s) for the return.

After this period, no request for exchange or refund can be taken into account.


  • The Purchaser may choose between an exchange, a credit note or a full refund of the price of the Product(s) concerned by the return if this has been made within fourteen (14) days from the date reception.
  • The Buyer may choose between an exchange and a credit note for the price of the Product(s) concerned by the return if it has been made. under a period of between fifteen (15) days and thirty (30) days from the date of receipt.

 Given the significant weight and volume represented by some of our products, the customer may be asked to bear the cost of returning the order.

The exchange, credit note or refund will only be accepted if FLAG & KO has received the Product(s) concerned in their original packaging within fourteen (14) days of the request for Buyer's return. The Product(s) must not contain any defects other than those specified.


Our products are shipped from France, a member country of the EU.

In the event of delivery to a country that is not a member of the European Union, customs taxes will be payable on arrival by the Buyer.

In the event of non-payment of customs taxes by the Buyer, no refund of the order will be possible because the costs of repatriating the order will be borne by FLAG & KO.


FLAG & KO can in no way be held responsible in the event of theft, loss or damage to the package.